Standard Delivery Policy
- This Free, Flat Rate and Reduced Rate Shipping Policy only applies to eligible MA products and brands purchased through this Site. All non-eligible items will be charged Standard Shipping Rates.
- To be eligible for Free Shipping, orders must contain at least AUD$130.00 in eligible products after all applicable discounts have been applied to the order (excluding taxes and other fees). All orders containing less than AUD$130.00 in eligible products are eligible for AUD$7.00 Flat Rate shipping.
- Two types of Reduced Rate Shipping are available for eligible orders:
- UPS Mail Innovations. This Reduced Rate Shipping option is available for orders containing eligible products that weigh less than 15 ounces. These orders can be shipped using UPS Mail Innovations at a rate of AUD$7.00 Packages travel through the regular UPS network until they reach your local U.S. Post Office branch, where they are handed off to the local mail carrier to be delivered with the regular mail. All non-eligible MA products will be treated separately and charged Standard Shipping Rates.
- UPS Surepost. This Reduced Rate Shipping option is available for orders that contain less than AUD$130.00 in eligible products, weigh less than 10 pounds and are addressed for residential delivery. These orders can be shipped using UPS Surepost at a rate of AUD$7.00 or 3.75% of the order amount, whichever is higher. Packages travel through the UPS ground network and are then delivered by the local mail carrier in the destination city. Average transit times are one day longer than normal UPS Ground. All non-eligible MA products will be treated separately and charged Standard Shipping Rates.
- If an order is eligible for Reduced Rate Shipping, the Reduced Rate price and option will be offered during checkout.
- Items that qualify for Free or Flat Rate Shipping will have a tag indicating eligibility.
- Free and Flat Rate Shipping are only available for eligible MA products shipped in Australia delivery addresses.
- Reduced Rate Shipping is only available for eligible MA products shipped in Australia delivery addresses. UPS Surepost orders must be shipped to a residential address.
- You are responsible for providing complete and accurate address for the delivery of the order.
- All orders returned to us due to undeliverability or refusal will be charged standard shipping rates if you request that we reship the order.
- Our carriers do not deliver on weekends.
- Standard shipping rates for orders containing AUD$130.00 in non-eligible MA products will be charged a shipping and handling fee of AUD$7.00 or 3.75%, whichever is higher.
- We reserve the right to change or discontinue Free, Flat, Standard and/or Reduced Rate Shipping at any time.
- The cost of shipping your order will be displayed at checkout. By completing your order you are agreeing to pay the shipping cost displayed at checkout. If for some reason the shipping cost displayed at checkout is more than what is stated in this Shipping Policy, you agree to pay the shipping cost displayed at checkout.
- Free Shipping may not be offered in conjunction with some coupons/promotions and deals.